Job Purpose

We are looking for a passionate and detail-oriented individual who would like to grow in the e-commerce field. This role plays a key part in ensuring smooth daily online store operations, delivering exceptional customer experiences, and supporting business growth through accurate reporting and strong operational coordination.

Online Store Operations

• Manage daily order operations including order processing, cancellations, returns, and refunds
• Coordinate with warehouse and logistics teams to ensure timely order fulfillment
• Update product information, pricing, promotions, and stock status on E-commerce Platform (Shopee, Lazada, Tiktok, Brands.com)
• Support online campaigns and peak sales periods (Mega Campaigns, Flash Sales, etc.)

Customer Service

• Deliver friendly, professional, and prompt customer support across chat, email, social media, and website
• Handle customer inquiries and issues with empathy and a problem-solving attitude
• Build positive customer experiences that encourage trust and repeat purchases
• Proactively identify recurring issues and suggest process improvements

Daily Sales Reporting

• Prepare and maintain daily sales reports with accuracy and attention to detail
• Prepare and manage monthly performance reports for all assigned channels
• Track key metrics such as sales revenue, number of orders, and campaign performance
• Take initiative in identifying unusual trends or discrepancies and escalate them appropriately
• Use data to support operational decision-making and continuous improvement

PR / PO Coordination

• Support operational and campaign execution by preparing and opening PR / PO documents
• Coordinate closely with internal teams to ensure timely approvals and accurate documentation
• Track PR/PO status and maintain organized records
• Demonstrate accountability by ensuring purchasing processes align with business needs and timelines

Qualifications

• Bachelor’s degree in business administration, Marketing, or related fields
• 1–3 years of experience in E-commerce Operations or Customer Service
• Passionate about e-commerce, online retail, and customer experience
• Strong sense of ownership and responsibility
• Detail-oriented with a willingness to learn and improve
• Comfortable working in a fast-paced, campaign-driven environment
• Work well under pressure and handle service-oriented tasks effectively
• Good communication skills and positive teamwork attitude